Published
January 10, 2019
Location
St. Louis, United States
Category
Job Type

Description

POSITION SUMMARY:  Our client, a leader in professional online continuous education, is seeking a business to consumer collections specialist on a temporary assignment.  Many of the accounts belong to current customers, and our client insists on a polite, customer service approach.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Contact individual company customers via various communication channels regarding past due account balances.
  • Resolve delinquent individual account balances by encouraging timely payments and making customized arrangements.
  • Keep accurate records of actions taken and progress achieved.
  • Report on collection activity.

POSITION QUALIFICATIONS:

  • Experience with individual versus commercial account collections.
  • Skilled in negotiation.
  • Customer service approach utilizing tact.
  • Desire to help with patience and understanding.
  • Excellent communication skills, especially under stress.

Apply

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