POSITION SUMMARY: Our client, a leader in professional online continuous education, is seeking a business to consumer collections specialist on a temporary assignment. Many of the accounts belong to current customers, and our client insists on a polite, customer service approach.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Contact individual company customers via various communication channels regarding past due account balances.
- Resolve delinquent individual account balances by encouraging timely payments and making customized arrangements.
- Keep accurate records of actions taken and progress achieved.
- Report on collection activity.
- Experience with individual versus commercial account collections.
- Skilled in negotiation.
- Customer service approach utilizing tact.
- Desire to help with patience and understanding.
- Excellent communication skills, especially under stress.